Friday, 10 June 2011

Which Supplier?

Choosing a new hr software supplier is a critical business decision and one which should not be taken lightly.  You’ll probably find that there will be three or four software suppliers that come to the top of the pile, who appear to satisfy the majority, if not all, of your requirements. Selecting one over the other is the tricky bit.
My top tips

Demonstrations

Don’t be taken in by product demonstrations – they’re often time consuming and a great sales tool. It’s pointless sitting though a demonstration with a potential hr software supplier without first taking the time to discuss your business requirements, objectives and budget.  It’s important to validate the user friendliness and functionality of a system but rather than being  drawn towards the look of the software bear in mind that there are dozens of factors involved in choosing the most appropriate hr software for your organisation.  A demonstration should be used to assess the functionality and interface of the platform.

Forming a new business relationship
When choosing a new hr software supplier, you’re forming a relationship with a new business partner which should hopefully last for many years.  Having a great product is not enough; your software supplier should also display a commitment to customer service and an understanding of your specific business challenges. Look for suppliers who have clients in similar industries or market sectors. Make sure you get along.

Asking the right questions
It’s important to ask the right questions, don’t be embarrassed to vet potential hr software suppliers thoroughly. When we recommend a supplier to you we’ve already asked questions such as; how many other companies in similar industries use the software? Is the software current? How proven is it? How much annual investment is put into new products? How long have the software company been operating?  What’s the size of their client base?  Will the software integrate with existing business systems? We present this information to you in a comprehensive report along with each potential supplier’s pricing structure.

Cost
Cheapest is not always best.  We never recommend that you select a software supplier based on price alone. Compare like for like and ensure that there are no hidden extras or you’re paying for part of a system that you don’t really need. It’s important to separate the different elements of the costing structure for example customisation, implementation, training, support. Don’t be afraid to negotiate.

Time Frames
Take your time. Choosing a new hr software supplier is not a process which should be rushed. Ensure that you don’t make the wrong decision because one supplier promises that they will deliver in time for the start of your annual appraisal process. A rash decision could be an expensive mistake. 

Beware of the software supplier that says yes to everything!

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